Sometimes a little luxury goes a long way

The annual mother daughter getaway was another great reminder of how great service and unexpected kindness can really make a difference. We started with a beautiful corner suite at the Conrad Indianapolis, great lettuce wraps at PF Changs and a correct fortune. 

We shopped, and talked and got a little hungry again. We stopped at Chammps for appetizer platter to share before heading back to the Conrad for some much needed relaxation. We were considering some dessert to go, when our server Raphael, told us it was on the way. We were suprised since we had not ordered it yet or made a decision.
 

Then this arrived. Yes it is bigger than my daughter’s head, lol. We needed 10 more people to help us eat it, but it was just us. Eventually we gave up and attempted to box the rest up. Then we were told that our bill was taken care of. Still don’t know by who , but wow – what a fun way to be suprised. No one knew we were there and Raphael wasn’t telling….

Maybe I needed to be “wowed”. Those of us that work in hotels often take for granted the magic that our service can provide. All hotels – budget, midscale and full service have the opportunity every day to “wow” our guests. Sometimes it is as simple as remembering a repeat guests name or room preference. Or having a favorite treat and welcome note in their room. Or a big fluffy white robe to end the night in

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