Detour ahead, major hazards to prepare for.

Some may think this is about Covid coming back to kick the hospitality business back down as it just started to recover. This blog was supposed to be about recent travels in June and July- Nashville and Tampa. But it’s bigger than that.

For the last 18 months to 2 years, I have been trying to figure out why I still have increasing shortness of breath and fatigue. I have been trying to get stronger thru a better diet, and walking. My rheumatologist ordered a echocardiogram and a few other tests to rule out bigger issues, not expecting the results we got. advanced heart failure. Possibly from being a long term lupus patient or from viruses I had ( possible Covid, definite shingles) from Nov 2019 to march 2020. Either way there is damage, and a treatment plan. I do seem to have one of the best cardiologist in the Indy area and I feel confident about my care so far.

It was a shock, and yes there is anger and sadness – as it changes everything. I have to figure a new way to live, eat, work that keeps my heart in the best possible shape. If you have been a reader for awhile, then you know how much I enjoy travel, dining and new beverages. I pride myself on getting a lot done each day, and enjoying life at it’s fullest. I have to plan how to get ready for the day, resting between the most routine tasks. And watching all fluids consumption, sodium level in everything I eat and weighing myself each morning to monitor any fluid gained – and taking heart meds. It is not a short term, let’s fix it and move on. I am a cardiac patient, who has to manage my health daily for the best prognosis long term.

My family and friends have been super supportive, and my company – the same. I put the most pressure on myself but that is typical. I want my life back – the one where I work hard, play hard and take advantage of every opportunity. Can I do this? I have to, adjust to a new normal- be cautious with my time, energy and ensure that my actions don’t make my family & friends worry so much. Wearing out my support team is not okay, they do so much.

I have to give credit to the healthcare workers I encountered at Community North Heart & Vascular Hospital. I was already nervous about having a heart cath lab procedure and with Covid cases rising and hearing so much in the media about overwhelmed medical staff at hospitals. But my short stay was calm, everyone that was involved in my care was caring and helpful. No one appeared stressed or like I was a bother. They were compassionate and understood this was scary for me and my family. Because they were calm, so was I.

And now that I am home and adjusting to what comes next, I feel comfortable going to my next heart clinic visit there. My family knows the warning signs of when to get me help and I know I have to take this seriously. The goal is clear, better heart function and keeping fluids off my heart. Stay on a low sodium diet, keep building my activity level slowly and focus on what I can do instead of what I can’t.

I hope to enjoy a long life, maybe not as carefree as I like but one that makes every moment count. So I will get back to traveling and maybe my food and beverage travels will be on the healthier side. At the very least, I can cook and this will challenge my culinary skills.

Stay healthy, and travel safe,

Jill

May 2021 – one for the books

I can’t complain at all about May this year. Business travel resumed, leisure travel too and then there was the Race. The Indy 500 was back, with fans! There was something special about Indy in May- and it seemed like every visitor knew it. Weather was beautiful, and restaurants & bars downtown seemed to benefit.

I really had some great foodie experiences and love to share. Fortville – the bone marrow fries. And table bread. Pay the five dollars for the butter alone. I’m serious.

Geist- Wolfie’s, tilapia sandwich has replaced their dry rub wings as a favorite.

Sophia’s Bagels in Pendleton, a hometown favorite and the farmers market is a great way to spend a Saturday.

Mass Ave district downtown- mass Ave pub for pretzels and great conversation at the bar. The house wings at Chatham Tap.

Bottleworks district- Azucar Morena, I didn’t know that I loved arepas. But I think of them every day. Just go. And get the Jose sauce.

Ellison brewing downtown near Lucas oil stadium- wow. Wings, summertime salad, and pizza, amazing indoors or on the patio.

Also mass Ave – the peachy pig pizza at Ralston’s Drafthouse is a repeat fav, I may be stalking them or thinking about it.

Yes, I have pictures…

And I am going back to Nashville TN tomorrow sooo put your boots on and stay tuned 😊

Get back out there, you know you wanna travel – Jill

Recent travels and new discoveries at home

I love weekend road trips and get so excited to see someplace new to me or even one I haven’t been to in a long time. Mid-march I drove our three teenagers to Madison, Wisconsin to see family they hadn’t seen in a long time. It was a five hour trip minimum one way and they all slept until Chicago, and then wished they still were sleeping. I am a decent driver and Chicago traffic doesn’t bug me. The tolls, well, there were more than I remember. But we got there and stayed in a nice Springhill Suites near an outdoor mall. The kids had their family time and I had time to walk, relax, try a new restaurant or two and find a brewery new to me.

I enjoyed the Cafe Hollander and the Great Dane Brewing Company in the Hillsdale shopping area.

I didn’t realize how much I missed traveling until then. Not knowing exactly what was going to happen. Soon after, Bill and I celebrated our anniversary with a quick weekend trip to Cincinnati. We try to go somewhere different each year. Cincinnati was pretty open, there were still some businesses downtown that hadn’t recovered but enough to make for a fun weekend. Bill had not been to Montgomery Inn before and the original location still had the great views and was a great return visit for me. We also enjoyed Homemakers Bar, Taglio, Brick & Mortar, and the Holy Grail.

Okay so that was March and I’m really behind, but I will fill you in on April and May shortly.

Keep traveling,

Jill

It’s been awhile. No apologies. I post when relevant.

So March 2021. Be kind. It’s been a hell of a year. I lost my muse in the last quarter of 2020. She would say she was sick of the politics and chose to leave, I believe her, she was 96.

She had seen too much, and more than deserved her holy reward. I hope she is still proud of me. Not at my best but making a comeback. I needed to read again, gain perspective and oh yeah, I got a promotion.

I think timing is incredible. When I think I can relax, things change. I built reliable, sustainable business for a hotel in a thriving community that did well in spite of a pandemic. I got a promotion, to help 2 downtown hotels recover from a pandemic. But no support staff, as when do you know when’s downtown market recovers from a pandemic?

I know. I’m 46. Proudly 46. Been thru a few economic downturns, and survived. Because I read, I listen and do research. There are businesses that do well in a pandemic, war, etc. Sustainable business is key. Response time is key. Answer the phone, respond to emails. Be honest about what your business can do and follow thru.

Guess what happens? Recovery. Doesn’t matter what political feelings you have, stuff recovers. We have to. And who recovers best? Those people who know relationships matter, in any economy. They do. Build them and don’t let go. If you get the chance to mentor others, teach that first. Revenue management is huge for hotels, relationship building is bigger. Know your clients, know your market and build your empire. I can’t give it all away. Travel.

Get your piece back and the some.

Travel well,

Jill

In honor of

I have been quiet for a while. The usual stress of working in an industry that has been hit hard by a pandemic, being a mom, and wife was enough but dealing with my grandmother’s illness and eventual death really took a toll. My Nana, my dad’s mother – has been part of my core, my backbone. I have always dreaded the thought of one day her not being there. How would I cope and move on?

The past two months have been a blur. She had some falls, dizzy spells, digestive issues that led to a diagnosis of lymphoma on her colon. She has always been a healthy person, and in her 90’s still lived on her own in a senior apartment, walking to the YMCA for yoga and silver sneakers classes. Her appetite for life was unmatchable. At 96, she wondered what else was she supposed to do here? Her faith had her looking forward to seeing her mother who passed when she was 8, her 9 siblings and the two husbands she had outlived as well.

The only thing worse than losing her was the thought of her in a hospital. Her decline was rapid but we got a couple more visits in when she would be home to have the talks we needed to for me to know that she was okay and even eager for her next life. She had an appetite for her “next”, so how could I not be happy for her? I would not fall apart without her because she would always be with me.

As a child, she was my first teacher of what hospitality and service to others meant. Staying at her home meant sleeping on the coolest, cleanest sheets that were ironed. The windows were cracked open so you had fresh air and the sound of crickets to fall asleep to. She fed you and would make you sit down so she could serve you. She cleaned houses, did laundry and served in a restaurant even – to make money to take us shopping. She was a girl’s Grandma. We felt special at her house, and she showed us how wonderful it was to be a girl. She was proud of her hard work, and if she cleaned your house – it would be the cleanest you ever saw it. She took pride in every job and in serving others.

She taught us about self-care before it was the buzz word it is today. Rest, fresh air, exercise, good food with a regular appointment at the hair salon. She added mani-pedi appointments later and always had the best nails in Brown County. She never left the house without her lipstick on and ready in her pocket for a touch up. She believed if you made the effort to look your best, you would be more confident and ready for anything. She made us proud to be women before we knew that was a struggle at times. I will always be proud of my struggle because of her and every hard fought win is because I had her in my life.

She didn’t have the best education but never let that be an excuse. Her bible, countless books, and Time magazine were her library. She never stopped learning and could have a conversation about most anything. She loved us all as individuals and even when correcting us, showed us how to present and fight for our beliefs. We didn’t always agree but as an adult I recognized her influence every time I faced adversity. Her early years of hardship and loss made her strong and she worked hard with my grandfather for the life they wanted. She wasn’t perfect but didn’t pretend to be, and she was transparent in her feelings. You knew how she felt about you, and her hugs were so fierce – you needed time to recover.

She taught us that in love, there can be second chances. She remarried in her 80’s after reconnecting with an old classmate after my grandpa passed. Ed had also lost his wife after almost 60 years of marriage. They had a courtship that was beautiful and full of affection. They taught me something that I lacked and should pursue in my own life. I did, eventually, and have never looked back.

I could go on about her for days. I will never stop telling stories about her, and she can rest knowing she left a legacy. Now , I have to figure out my legacy, she set the bar high.

Travel well,

Jill

Service in the age of social distancing, part two

Oh, restaurants and bar seats, how I have missed you and hope we never part again for that long! Yes, it was probably good to focus on family meals, and staying in together but I have to admit – when I get stressed, I should not be in the kitchen. It only creates bad mojo and no one wants that. Plus those moments when I go out – that is to have someone make and bring me food – and those of us in the service industry need this to remind us we are valuable and cared for. so let my praise of local restaurants, breweries and pubs I ran to- in and surrounding Indianapolis – begin:Fishers:

Rize- get the big cinnamon roll. and the next time the crossant or biscuit with salted butter and preserves. They do have gluten free and healthy items but I have not crossed over to that line quite yet. My writing partner, Jokima, and I have been a few times when she visits from Missouri.
Rise and Roll- the Amish bakery and more that I was thrilled to see expand here from South Bend. My co-workers and husband agree, these are so dangerously good. The signature caramel cinnamon donuts and donut holes are always welcome, but the peanut butter and key lime filled have become much loved too.
Fishers Test Kitchen – Okay so it is part of the Sun King brewery at the Yard District which can’t be a bad thing (hello Orange Vanilla Cream Ale). Pair that with Gochu Pork Rice Bowl at Korave Korean BBQ and you have a casually fabulous meal indoors or they have a great patio upstairs and down. Jokima also approves of the Taco Trio.
The HC Tavern & Kitchen – I highly approve of the Triple Cream cheese plate, the cheese, candied pecans, and preserves is probably the best way to end a bad mood. I also recommend the flatbreads, scallops and the truffle grilled cheese & roasted tomato soup. Another new favorite that I got to enjoy with my husband and Jokima. My “nexts” there will likely be the lobster “cargot”, bourbon maple candied bacon, and smoked fried chicken.
Another Broken Egg Café – if you start with the lemon blueberry mimosa, it’s a great start. When they have the lobster and grits, get it. also the biscuit beignets are a must. every time.
Wolfie’s at Geist or the one I stalk near work on 96th Street – the Wolfies dry rub wings are what I get half the time, the other half – the peanut butter bacon burger. It’s not always on the menu, but they make it if I ask. I love that.
Anderson – yes, Anderson. I was born there and have relocated to Pendleton near there a few years ago. And we have a few favorite haunts –

T.M. Nortons Brewing company – great local beers, great patio and the pulled pork panini is amazing. A very casual, laid back place to relax.
Oakley Brothers’ Distillery – the crab ragoon pizza and lemon shakeup mason jar. Yes, just yes…

Speaking of breweries, Creatures of Habit Brewing Co always has interesting brews and is a short walk from Oakley Brothers’. More breweries to visit –

Pax Verum Brewery in Lapel- stunning outdoor patio / beer garden and Big Woods Speedway.So – have you been at any of these, do you agree? Did I miss something fabulous? Please share your suggestions – when travel is less scary- what are your favorites in your town? Let’s be careful out there and do what we need to do to stay safe and keep our fabulous favorite restaurants open.Cheers,Jill

A different kind of May in Indy

The Facebook memories reminders can be wonderful to revisit good times and it can make you bitter about what has changed. I have always known there are cycles to life and our industry, hospitality, is a clear example of that. The rollercoaster we are on is shared by all, after all, we rely on travel from automotive, IT, healthcare, logistics – it goes on and on. Some of us saw our hotels empty out, and with no guests – even close down for an unknown time.

When I used to speak to students in hospitality programs, I would share how jobs in hospitality were plenty if you cross-trained, stayed flexible and kept learning. Now I only need 5 minutes on LinkedIn to see exceptional hotel leaders announce that they have been furloughed or worse, let go from a job they love- to know how wrong I could be. I would say “think like an owner, and you won’t go wrong”. Well, some owners and management companies have to reduce staff to stay afloat for the employees they can keep. Tough decisions and ones where inevitably someone will feel wronged. But my advice wasn’t all wrong, if you have fought to learn all you can, asked and insisted on cross training and kept yourself open to the whims of this industry, I still would believe you are in strong positioning to survive. And teach others how to do the same.

This is where my past May memories are cruel reminders of what was. I see travel pics, Carb Day at the Indianapolis Motor Speedway, date nights at the local racetrack casino where we would watch the horses run. This year, I am watching life go by from the inside- as are many others. Health is the new priority, knowing when to stay in, when to risk going out and how to manage your work life – whether that is keeping the job you have or needing to get a new one.

If you have kids in school, it’s managing how different this end of the school year is. I haven’t talked to any parents who have had a smooth transition in all this. Our kids need structure, and no matter if you are home more or less right now- it has all changed. Friends and family members may be arguing over when businesses should open, schools, etc and it is all based on our personal viewpoint and health.

Emotions are high and you figure out what is really important, and what isn’t. How long can you go without a haircut? Or meeting up with friends? Gathering at church? I know I think about what I am missing, get a little bitter and then realize people have lost friends and family members without getting to say Goodbye.

I want May of 2019 back, but I can’t underestimate the lessons we are getting during this time. Our kids are getting a first look at a scary economy and how “wants” go out the window when you question whether you can afford what you need. They are learning that they miss school and their friends- and technology cannot replace it all.

So, while you are figuring out how to re- market your own skills, if you have kids or relatives that look up to you- show them how you “restart and recover” from circumstances beyond all control. How their fortune can change in an instant, and how to climb up and out. We have the knowledge, we have the flexibility and we have our pride, but do we have the humility? Isn’t that our biggest fault? How do you keep your pride of what you have done and still be flexible enough to survive and maybe even thrive in a crazy economy? A big part of it is recognizing that you can be replaced, and balancing that with making sure you aren’t. Hard work, ethical decisions, and thinking like a business owner – yes I still think in any economy, I would stand by that.

But don’t ask me about tomorrow, just grateful to be able to consider tomorrow. And maybe that is the key.

Stay grateful and travel smart,

Jill

Service in the age of social distancing

I want business as normal to resume as much as anyone else. I also have a renewed sense of fear about being immune compromised in an industry that I love working in. I want my kids to start back to high school in the fall. And I want to not be paranoid about hugging them after school. There is a fine line between fighting to have back our “normal” and realizing that normal is gone.

And maybe normal wasn’t all that good for us. Maybe we are learning what we should have been focusing on all along. Less activities, more time at home, less running around and more helping our family and friends.

In hotels, if you are still working- you appreciate your job more than ever. You are likely offering to do more, asked to do multiple roles or in general working a more challenging schedule. If you have been laid off, furloughed or terminated – you miss it, want to go back to work as soon as possible and are figuring out next steps on how to take care of your family.

So, I think a lot about next steps and businesses that I love to spend money and time at- with my friends, family and husband. What does this look like when we achieve this new normal? If I was a business owner- what are my concerns about re- opening to dine in / bar business? Maybe half to 3/4ths of my staff got other jobs during this time and I don’t have my crew. Maybe my vendors are wanting paid in full and “caught up” in billing before they give me the supply I need. Social distancing means less seats, tables and less revenue potentially. Can I start back small without making my customers mad?

Yessss, we should be patient as customers and hopefully we will. We should because we know business as usual is a thing of the past. We should wait for tables again if needed, and realize what we have missed during this time. Take away half the tables and barstools, and focus on quality not quantity. We should appreciate that. We have an opportunity to slow down and experience hospitality again, maybe as it should be before it got so very “turn and burn”. We have an opportunity to stretch our thinking, consider service opportunities we never had to before. Making travel and dining out the experience that we have taken advantage of – because we want everything now.

I am very okay if the person opening my beer, fixing my food – wears gloves, uses hand sanitizer and washes hands frequently. I also will appreciate not being crowded into a dining room or bar where I am so close to strangers that I can hear their conversations or see what they are eating or drinking. Give me space, space is luxury. And now space can mean health.

For the workplace, space means people staying home when they are sick and not feeling bad about it. That will be a new skill for me as well. “Powering through” the day for us workaholics is no longer something to be proud of. Good health is.

I was going to end this another way but things happen and you realize what needs to be shared. I have been struggling with shortness of breath for the last week with no other symptoms. I have seasonal allergies and asked my doctor for an inhaler to help with breathing. After a few more days, with fatigue and shortness of breath- she was able to order a Covid test from the drive thru Lilly site downtown. I was impressed with the process, quickness and how nice everyone was during that test. Even more, when I got the results 24 hours later and I tested negative for Covid 19, I was relieved and grateful.

But the shortness of breath continued and got bad when I would go outside for a short time. The inhaler was less effective and I got scared. I contacted my doctor and she said even though I got a good result from the Covid 19 test, there is false negatives possible. She suggested I go to the ER, which was the farthest thing from what I wanted to do. But they could do a thorough check with a chest x-ray and that was the next step

I waited until I left work, and decided if I got scared on the way home, I would go to the ER. The very thought gave me anxiety and my breathing got worse. I drove to Community North ER and experienced a far different emergency room visit than I ever had. The waiting room was practically empty. I was asked to take off my mask and put on one that was provided. I was asked a few short questions and immediately taken back to an exam room. A few more questions and I was given the normal exam garment to change into. Two nurses returned fast and had me hooked up to wires, machines and drawing blood. The ER doc stopped by and asked a few questions, said they would run labs, get an x-ray and take care of me. It was so fast and efficient, it scared me that there must be something wrong.

But by the time I had texted my family to update them, I was being told that the x-ray was coming. They brought a portable x-ray machine in, slid something behind my back and asked me to hold my breath. And it was over. They reassured me that it was good I came in and maybe it was a bad allergy attack but they had to be sure.

Before I had time to worry more, the ER doc came in to tell me that my heart and lungs were good, my blood work was good and the chest x-ray was clear. He was releasing me soon and was glad to give me good news. I was shocked, when I realized that in 90 minutes I had an ER visit that ended great and I was going home. I started to thank them and apologize for wasting their time. I was told no, they were glad I came in as those symptoms can mean Covid and they don’t want people to hesitate to get checked out. They have followed up with me every day since then and I have never been so impressed with our local healthcare providers. They are heroes and were nice during a very stressful time for me but more so for them. I don’t get emotional hardly ever but I got choked up the moment they left so I could change and call my husband.

As a hotel employee, we can face risks as we work with the public but we take precautions. It can be scary, but when I think about the employees at hospitals – it’s not near what they face. I am grateful to them in ways I can never repay. I am grateful to have my job and work with my coworkers and that we have guests to take care of. This is the most difficult time I have experienced in the 20+ years I have worked in this industry but more sure every day that it is where I belong.

Stay safe and if you are a healthcare provider or live with one – please give them a hug long distance from me ❤️.

Looking forward to future plans and travel,

Jill

How do you give a title to the last month?

This last month had more mood changes than a teenager. Or a 45 yr old woman deciding what she wants. Or… Well I could add many cliches but I won’t. I can’t. The rollercoaster we have all been on and continue to be on cannot be rolled up into one blog with any solid conclusion, plan or teachable moment. People died, are still dying, thought they were dying but recovered, some were paranoid about dying but were mildly sick and never know why because they weren’t sick enough to be tested. Yep, I was in last catagory and still don’t know what happened. But I quarantined, my husband quarantined separately based on medical advice. I have gone from missing work to realizing work is not worth my health to being grateful I still have a job to now- which combines those feelings daily. I worked from home enough to know that I miss my colleagues and guests. I worked enough from home to be really annoying and eager when I came back. And I almost go into a full on cheerleader moment every time we get a new reservation.

I wear a mask and gloves when I should, freak out a little when I think I could forget to and then realize all my fear won’t prevent the worst. This health crisis hits us all at gut level. Whether it is our own health, job loss, health of family and friends or being a business owner unsure about the future – it has affected us all deeply. I haven’t said much about it, as I have been well wrapped up in fear. Hard to admit but true and I have to work through those fears daily. I fear for my co-workers, guests and yes, myself and my family & friends but there is no other place I would rather be.

Okay, that’s not true. I would rather be on a beach, with sand under my toes and a bucket of beer on ice close by. But my work life has been and will likely be hotels for a long time. And I understand this investment may not be paid back- as my time and passion is priceless. When you love something or someone this much, it is never about the money. It is about enjoying your service to others, being good – really good at it and being able to share it with others.

So yes, I will be better at taking care of myself, my family and time with them while taking nothing for granted in this business. And when travel resumes to where I can enjoy the sand in my toes on that wonderful beach, I will take my time and enjoy it fully.

I will appreciate even more taking my 95 yr old grandmother to lunch and navigating through political discussions I don’t want to have but will. Because I appreciate her “no filter, no nonsense” way of looking at how people behave. It is important. I will listen as she says I work too hard and need to take better care of myself.

I will appreciate church and the way my time in the baby nursery reminds me that it is not all about business – and sometimes I just need to hold a baby. I will also catch the sermon more regularly, as the online services now give me a chance to just listen and learn. And I need that.

Oh gosh, this is all becoming teachable moments. You have my apologies, as I wasn’t going to end it this way. But stay tuned, I have a lot of thoughts about the restaurant and bar side of hospitality and how that recovery will change how we serve. Maybe next blog, just depends where the rollercoaster goes next.

Stay home if you can, stay safe, relive past travels and plan your next ones,

Jill

The right mix

Confession -I am not a big TV watcher, unless it is MASH, Andy Griffith or Law & Order. Yeah, never said I was cool. 😂 But I do enjoy some reality TV from time to time especially if it is based on working in the hospitality industry. We can be an entertaining bunch, can’t we? Hotel Impossible, Below Deck and Bar Rescue are definitely binge-worthy at times.

On Bar Rescue, I really enjoy the cocktail training and the emphasis on the right balance of ingredients. If a cocktail is too strong, or too weak – your repeat sales will suffer. But just the right mix ensures the customer will enjoy it, buy again and tell others. The right combination is crucial.

In hotels, we need the right mix of business and it is not the same for all hotels. We have so many factors that weigh in, but when you have it – you know. How much group, corporate, project and long term stays is a team decision. The Operations, Sales and Revenue departments all factor in on what makes sense for your particular hotel. Being 💯 occupied doesn’t mean your revenue goals are met, rate has to factor in. Just because Sales may have hit their goals for the month doesn’t mean it worked out well for the Operations team and the costs associated with that business.

That’s why you have a team. And you discuss what was a good group, what the best corporate and project business is, and how much long term business is good for your hotel. Factors can change, you may have to adjust – but if only one person is making all the decisions, that is a scary way to mix your hotel cocktail right.

And as a team, you have to remind each other of goals and keep focused. One way that I focus, is by taking a little getaway and staying in a hotel that I have no stake in. I just use my brand employee discount to stay somewhere I haven’t before- maybe in town or out of town. I did that last weekend and had a great girls night with my oldest daughter. We relaxed, enjoyed the local bar scene, did a little line dancing and ended back at the hotel for a late night bite. We stayed in the Keystone Crossing area of Indianapolis at the Marriott North hotel. If you work there- kudos to the entire staff. From check-in to check-out, it was a great experience. Our room was modern and exceptionally clean, check-in was fast and friendly, and evening bar / food service was on point.

Locally, we visited Drake’s and District Tap as my daughter hadn’t been there yet. It was to cold for patio seating but both places have open air seating available in warmer weather. We kicked up our heels a little at Saddle Up for some line dancing and decided we don’t go there enough. Not being a good dancer, I appreciate the people that really know what they are doing and enjoy watching even when I don’t have the energy to stay on the dance floor long. If you haven’t gone, try it. It is a high energy, fun experience.

We worked up a little appetite, and ended up back at the hotel for some crab cakes for me and gluten free pizza for my daughter. We tried to sleep late but aren’t good at that anyway, so we went to breakfast at Cafe Patachou nearby. She hadn’t been there either but was impressed with the gluten free options. We had amazing breakfast and she took her boyfriend back there this weekend. Amazing how one great experience ensures repeat business and exposes others to it. You have something amazing and you want to share it.

Do I have a new focus for my job, my hotel? No, but I have a great reminder of how we can encourage our team to help every guest have the best experience with us that they can. After all, we have terrific partners in Indy to ensure our guests have the best food and fun possible. And that is a focus worth sharing. All hotels can provide a place to stay, but what your guests experience is how you know if the mix is right.

Up next- March is for anniversaries and new experiences in… Evansville? Stayed tuned🕺and travel well,

Jill